Across several pub groups, I have helped bring customer communications, marketing and bookings together, with greater control within the business and less dependence on third-party services.
This summarises work across several pub groups. The businesses are not named, to protect confidentiality.
Across these businesses, the work focused on bringing customer communications, marketing and booking capabilities together, while reducing reliance on external providers and their associated costs.
I worked with pub groups to harmonise these capabilities and help bring more of their management into the business.
A more joined-up approach to the systems and processes used to communicate with customers, run marketing and manage bookings.
Greater control over customer communications and booking activity, with a focus on reducing third-party reliance and cost.
This shows my experience of applying AI and product thinking to the practical needs of hospitality businesses and groups of venues.
Live platform
A UK serviced-apartment operator with around 140 apartments
AI strategy and a single platform for the website, direct bookings and a personalised guest experience, helping the business reduce its dependence on online travel agencies.
Read the full account
Live product
An AI platform for hospitality SMEs: websites, bookings, events, email and publishing in one AI-led assistant.
Chief Executive Officer · Oct 2024 – present
Read the case studyClient engagement
An independent garage-door business
Practical AI support for search engine optimisation and Google Ads, helping a smaller business automate, monitor and manage its digital marketing.
Read the full accountI work with business owners and leadership teams to identify useful opportunities and turn them into products and practical improvements.
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